By creating an account, registering, or using this application (the "App"), you ("Vendor") agree to comply with and be bound by the following Terms of Use and Service Agreement ("Agreement").
These terms govern the use of the App and apply to all vendor-owned surgical trays checked in and processed through the hospital's Sterile Processing Department ("SPD") using this system.
By clicking "I Agree", you confirm that you have read, understood, and accepted this Agreement, including the fee schedule and automatic payment authorization outlined below.
2. Fee Schedule
By using the App, Vendor agrees to the following fees, which will be automatically charged according to activity logged in the system:
$2.00 per tray — Tray processing fee.
This provides a one-time-use QR code for printing a tray label. Once used, the code expires and cannot be reused.
$5.00 per tray — Expedited processing fee.
Applies to trays checked in less than 24 working hours prior to a scheduled case.
$5.00 per tray, per day — Storage fee.
Applies to trays not checked out within 96 working hours of check-in. Charges continue daily until the tray is checked out or re-checked in.
3. Tray Check-In Policy
Each vendor-owned tray checked in at an SPD for processing automatically starts a 96-hour (4 working day) timer (Monday-Friday).
The App records the check-in time and automatically tracks elapsed working hours and tray status changes.
4. Tray Status & Notifications
0-72 Hours (Green): Tray is within standard processing time.
73-95 Hours (Yellow): Tray is approaching the time limit.
Automated email and/or text message notifications will be sent to the vendor contact on file.
96+ Hours (Red): Tray has exceeded the time limit.
Storage fees begin accruing automatically.
Automated daily notifications will continue until the tray is checked out.
5. Vendor Responsibilities
Vendor is responsible for ensuring trays are picked up or re-checked in before the 96-hour limit.
Vendor must maintain current and accurate contact information (email, phone, and billing details).
Failure to receive notifications does not exempt Vendor from responsibility or fees.
6. Payment Authorization and Credit Card on File
By agreeing to these Terms, the Vendor expressly authorizes the App and its payment processor to store Vendor's credit card or payment information on file and to automatically charge applicable fees as outlined in the Fee Schedule.
Charges may include processing, expediting, and storage fees incurred through Vendor activity.
Charges will be processed automatically in accordance with the recorded tray activity in the App.
Vendor will receive an electronic receipt for each transaction.
Vendor may update or change payment information at any time through account settings.
Failure to maintain a valid payment method may result in suspension of account access or denial of tray processing privileges.
7. Billing and Non-Payment
All accumulated charges will be billed automatically or on a monthly basis, as determined by hospital or system policy.
Unpaid balances or failed payments may result in late fees, suspension of App access, or denial of SPD processing services.
8. Acknowledgment and Acceptance
By clicking "I Agree" or proceeding with registration, the Vendor acknowledges and agrees that:
They understand and accept all terms, conditions, and fee structures stated herein.
They authorize automatic processing of payments for any applicable charges.
All timing and calculations are based on the system clock within the App.
Continued use of the App constitutes ongoing acceptance of this Agreement, as it may be updated periodically.
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